Refund Policy

At Buyalux, we want you to be completely satisfied with your purchase. If there is an issue with your order, we are here to help.

Eligibility for Refunds

• Refunds are only issued for items that are defective, damaged upon arrival, or if you received the wrong item.

• To qualify for a refund, you must contact us within 7 days of delivery with proof (photos/videos) of the issue.

• Items must remain unused and in the original packaging when the issue is reported.

How to Request a Refund

To start the refund process, reach out to us at "Contact-us forms" with the following details:

• Your order number

• A description of the issue

• Photos or videos showing the problem

Once your request is reviewed and approved, we will initiate your refund.

Refund Method & Timeline

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Please note that your bank or credit card provider may take additional time to reflect the refund in your account.

Non-Refundable Items

• Sale items and gift cards are non-refundable.

• Refunds will not be granted for issues caused by customer misuse or normal wear and tear.

Late or Missing Refunds

If more than 15 business days have passed since your refund approval and you have not received your funds, please reach out to us at CONTACT-US